Shipping & Delivery

We aim to dispatch all orders within 12-24 hours of order placement. If we are unable to do this, we will provide an expected dispatch date from our premises as soon as this information is available.

Orders received on a Saturday, Sunday or Public Holiday will be processed on the next working day.

Target Delivery Times Once Dispatched:

North Island - 1-2 working days*

South Island - 2-4 working days*

A signature is required for all deliveries. All orders are given a tracking number so that we can identify where the products are if there is a delay in receipt of goods

*Rural Deliveries may take an extra day or two

PO Box Delivery:

Unfortunately we are unable to deliver to Post Office Boxes or Private Bags

Missing Orders:

If you do not receive your purchase within 5 working days, please contact Customer Services on info@thedefibstore.co.nz 

Pick Up From Store:

If you choose to Pick Up From Store, our hours are 8:30am - 4:30pm Mon-Fri. However, it is best if you contact us by phone or email before coming in as sometimes we have to visit clients and may not be in the office.