Shipping & Delivery Policy

The Defib Store, operated by Oceania Medical Limited, delivers throughout New Zealand.

Order Processing & Dispatch

We aim to dispatch in-stock orders within 1 working day (12–24 business hours) of receiving your order.

Orders placed on weekends or public holidays will be processed on the next working day.

If an item is out of stock, requires special ordering or cannot be dispatched within our usual timeframe, we will advise you of the expected dispatch date as soon as this information is available.

Estimated Delivery Times

Once your order has been dispatched, our target delivery timeframes are:

• North Island: 1–2 working days

• South Island: 2–4 working days

• Rural Deliveries: Please allow an additional 1–2 working days.

These are estimated delivery timeframes, not guaranteed delivery dates. Delivery times may vary due to courier network delays, weather conditions, public holidays or other circumstances outside our reasonable control.

If a delivery is delayed, please contact us and we will assist with tracking your order.

Shipping & Tracking

Shipping charges are calculated and displayed at checkout.

All dispatched orders are provided with tracking information so customers can monitor their delivery.

A signature is generally required upon delivery unless an alternative delivery arrangement has been authorised.

Store Pickup

Store pickup is available from:

The Defib Store
Unit 7, 40 Arrenway Drive
Rosedale, Auckland 0632

Please wait until you receive confirmation that your order is ready before collecting.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an incorrect or incomplete address results in additional courier charges or a returned parcel, reasonable redelivery charges may apply.

Please contact us immediately if you need to change your delivery address. Once an order has been dispatched, we may be unable to make changes.

Missing, Damaged or Delayed Deliveries

If your order arrives damaged, is missing items or has not arrived within the expected timeframe, please contact us at info@thedefibstore.co.nz.

We recommend notifying us of visible freight damage as soon as possible and retaining the packaging so we can investigate with the courier.

We will work with our delivery providers to investigate missing or damaged shipments and arrange an appropriate resolution.

Nothing in this policy limits your rights under applicable New Zealand consumer law, including the Consumer Guarantees Act 1993.

Contact Us

The Defib Store
Operated by Oceania Medical Limited

Email: info@thedefibstore.co.nz
Phone: +64 9 951 8338